Shipping Policy
This Shipping Policy regulates the deadlines, costs, destinations, responsibilities, and logistical procedures associated with orders made on the website www.rockport.pt. By making a purchase, the customer declares acceptance of the terms described herein.
1. Delivery Areas
We deliver to the following destinations:
Continental Portugal, Islands, and Spain
In remote areas or those with customs restrictions, shipping limitations or additional deadlines may apply.
2. Carriers
Our logistics partner for shipping is DPD.
3. Processing and Shipping Time
Orders are processed within business days (Monday to Friday).
The average preparation and shipping time is 24 to 72 business hours after payment confirmation.
During peak demand periods (e.g., sales, promotional campaigns, or holidays), the deadlines may be extended.
4. Estimated Delivery Times
Continental Portugal: 3 to 5 business days
Portugal Islands: 5 to 7 business days
Spain: 5 to 7 business days
The times are indicative and may vary depending on the destination, product, customs, or external conditions (e.g., strikes, weather, festive dates).
5. Shipping Costs
Shipping costs are automatically calculated at checkout based on the destination country, weight, and volume of the order.
Free shipping promotions may apply for orders over a certain value.
Customs costs, taxes, or local fees are the sole responsibility of the customer.
6. Tracking and Traceability
After shipping, the customer receives an email with the carrier's tracking code. You can track the delivery status directly on the carrier's website.
7. Failed Deliveries
It is the customer's responsibility to ensure the correctness of the delivery address and that someone is present to receive the order.
In the case of a failed delivery attempt due to absence or address error:
A new attempt may be made;
Or the order may be returned to the sender.
Additional reshipping costs may be charged to the customer.
8. Orders with Multiple Items
Orders with products with different deadlines may be divided into multiple shipments, at no additional cost to the customer.
9. Delays and Force Majeure Cases
In exceptional situations (strikes, pandemics, natural disasters, customs delays, among others), the deadlines may be extended. The customer will be informed whenever possible.
10. Undelivered, Damaged, or Incomplete Orders
If your order:
- Does not arrive within the estimated time
- Is damaged or has incorrect products
- Is incomplete
You must contact us within 7 business days after the estimated delivery date, through our customer support: customerservice@rockport.pt
11. International Law and Responsibilities
Once delivered to the carrier, the responsibility for the order transfers to the logistics service.
Iconic Brands is only liable for losses or damages when confirmed by inspection from the carrier.
The customer is responsible for knowing and complying with their country's import rules.
12. Contact
For more information about shipping, deadlines, or after-sales support, please contact:
Iconic Brands, Lda
📍 Avenida Paul Harris, nº1, Edifício D
2710-274, Sintra – Portugal
📧 Email: customerservice@rockport.pt